DC Trade is our exclusive platform created to support industry professionals with their lighting projects. It is ideal for designers, builders, architects, electricians, and developers who want access to trade pricing, priority dispatch, and a dedicated representative.

You can apply by completing the online application form on the DC Trade Portal. Once submitted, our team will review your details and respond within 24 hours.

Most applications are reviewed and approved within 24 hours. If we need any extra information, our team will reach out to you.

Yes, your business can have multiple users under a single trade account. This makes it easy for your team to access pricing, create quotes, and place orders in one place.

Yes, absolutely. Please update the shipping details as needed. Rest assured, no invoice or pricing information will be included in the box.

If you’re unable to log into your account, please contact your trade representative or our support team. We will assist you in resetting your password or resolving any access issues.

We have lots of convenient ways to contact us - chat directly below, call us on 1300 890 225, email trade@designerchandelier.com.au or visit the contact page for more options.

All in stock trade orders are sent out as a priority.
Delivery timelines vary depending on the delivery state. Estimated delivery timeframes can be found here.

Pre order items have an estimated delivery from 8 weeks. Once your order is placed, we will provide you with an estimated delivery date and keep you informed of any potential delays.

Custom orders are estimated to take 12 weeks from the date of deposit and CAD approval.

We ship anywhere in Australia, including direct delivery to clients.

Yes, you can choose Click & Collect or showroom pickup for your orders. Once your order is ready, we will contact you to arrange a convenient collection time.

Pickup Locations:

VIC:

567 North Road Ormond 3204

9 Saunders Street North Geelong

NSW:

1 Short Street Auburn 2144

Yes, you can request changes to your order after it has been placed. Please contact us at trade@designerchandelier.com.au as soon as possible, and we will do our best to accommodate your request.

If your order arrives damaged or the wrong item, don’t worry. Get in touch with your trade representative, and we’ll quickly arrange a replacement or correction.

Absolutely. You can request a particular chain length or other custom changes. Your trade representative will work with you to make sure your chandelier fits perfectly.

Yes, DC Trade can bring any vision to life. From small colour or size adjustments to fully bespoke designs, we will make it happen.

If you need replacement parts or components, reach out to our aftercare manager, Melissa. She’ll guide you and make sure you get exactly what you need.

No, globes are not included with our chandeliers and need to be purchased separately.

Yes, all our products (excluding LED globes) come with a lifetime warranty. Your trade representative can provide full details and assist with any warranty claims.

The free chandelier lighting plan service guides you in selecting the right chandeliers and arranging them beautifully. We provide expert advice on size, style, height, and placement to create a stunning, balanced look for your space.

You can book a consultation in two ways:

Online Consultation: Schedule a time that suits you from the comfort of your home. Book your online consultation here.

In-Showroom Consultation: Visit our showroom and receive expert guidance in person. Book your showroom consultation here.

Both options allow us to provide tailored advice and help you choose the perfect lighting for your space.

We accept floorplans in PDF, DWG, JPEG, and PNG formats. If you have a different format, please contact your trade representative.

Absolutely. Whether it’s a hotel, office, or large development, we can assist with commercial project lighting. Your trade representative will guide you on product choices, placement, and bespoke options.

Yes, we can provide lighting advice via Zoom, Teams, Google Meet, FaceTime or WhatsApp, whichever works best for you. Your trade representative will guide you through product selection and placement.

Yes! DC Trade members receive 25% off all RRP. If the item you’re interested in for your client is priced the same or lower on our direct-to-customer site, we’ll beat it by 5%!

Payment options include credit card, business credit card, bank transfer, and PayPal. Invoices are available on request.

Absolutely! If your item(s) are on pre-order or you or your client aren’t ready for delivery, you can secure them with a 50% deposit. Full payment is due within 8 weeks or when your final pre-order item(s) arrive, whichever comes first.

If you need copies of past invoices or orders, contact your trade representative and we will provide PDF copies of all your orders.

Yes, all prices are inclusive of GST

While we don’t handle installation ourselves, we can connect you with trusted installers who are experienced with our chandeliers.

Our lighting products are SAA certified, giving you confidence that they meet all required Australian safety standards.

Yes, spec sheets and instruction files are available for our products. Contact your trade representative and we will provide the files you need.

Yes, our chandeliers and lighting products are designed to meet the demands of commercial spaces.

Yes, chandeliers can be used with dimmers. We can guide you on the right dimmer options to achieve the perfect lighting effect.