• We ship Australia wide using a fully insured courier service (Direct Express). Tracking details are emailed once your order has been dispatched.
• Shipping fees are calculated at checkout based on order value and location. Shipping fees are non refundable unless goods are faulty or damaged on arrival.
• All international shipping fees are non refundable unless the goods are faulty or damaged on arrival. We currently ship internationally to New Zealand only. Orders are dispatched from our warehouse via DHL. Delivery typically takes around 5 business days after leaving our warehouse, or up to 7 to 10 business days for regional or remote locations.

You may cancel your order due to change of mind within 14 days of placing the order, provided the product has not yet been dispatched or installed.

If cancelled within this period, a full refund will be issued excluding any non-refundable payment or processing fees.

Where a deposit has been paid, this represents a commitment to proceed with the order and enables us to place and pay for the product with our suppliers. If you cancel outside of the above period, deposits, payments and/or processing fees are non-refundable. Standard Deposit is 50% of total order value

Change of mind cancellations are not accepted for:

• Custom made or special order items
• Clearance or final sale items
• Ex display items

We accept returns and exchanges within 7 days of delivery for items that are no longer required, provided that:

• The item has not been installed or used
• The item is returned in its original packaging
• The item is in resaleable condition
• Proof of purchase is provided

All approved change of mind returns after delivery are subject to a 30% restocking fee, deducted from the refund amount.

Where a deposit has been paid, this amount is not refundable in the event of a change of mind or return, as it represents payment made to secure the product with our supplier.

Return shipping costs are the responsibility of the customer. Original delivery fees are not refundable.

Returns and exchanges are not accepted for:

• Installed or used products
• Custom made or special order items
• Clearance or final sale items

Ex display itemsl sale items

• Ex display items

Please complete any return requests using this form. 

If your order arrives faulty or damaged, please contact us within 48 hours of delivery and include photos and your order number. We will assess the issue and provide a repair, replacement or refund in line with Australian Consumer Law. This does not limit or exclude your rights under Australian Consumer Law.

Designer Chandelier products are covered by the following warranties from the date of delivery:

• Structural and frame components: 3 years
• Electrical components and wiring: 2 years
• LED globes: 1 year

All products must be installed by a licensed electrician and used indoors unless otherwise stated.

What the Warranty Covers

• Manufacturing defects
• Faulty materials or workmanship
• Replacement of defective components where required

What the Warranty Does Not Cover

• Labour, installation or electrician costs
• Damage caused by incorrect installation or misuse
• Normal wear and tear
• Products exposed to outdoor or harsh environments
• Breakage caused by mishandling
• Minor variations in colour or finish

Installation Requirements

• Unless a product is clearly labelled as DIY, all electrical installation must be carried out by a qualified licensed electrician in accordance with Australian standards.
• All lighting fixtures must be assembled and installed by a licensed electrician. Installation costs are not included. Designer Chandelier can provide a list of recommended electricians upon request.
• Failure to comply with these requirements may void the warranty.

Warranty Claims

• To submit a warranty claim or request spare parts, please complete our online form:Returns & Spare Parts Form
• Our team will contact you with next steps once your request has been reviewed. 

Australian Consumer Law

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Limitation of Liability

• To the extent permitted by law, Designer Chandelier is not liable for indirect or consequential loss arising from the use or supply of goods.

At Designer Chandelier, we specialise in bringing unique lighting visions to life through our bespoke design service. Custom orders may include a completely new creation or modifications to an existing design, such as changes to dimensions, colour, finish, or suspension.  By placing a custom order, you acknowledge and accept the following term:

Production Timeframes

• Custom orders are made to order and typically require approximately 16 weeks for production, calculated from the date the deposit is received. 
• Timeframes are estimates and may vary depending on design complexity and production schedules.

Payment Terms

• A minimum 50% non-refundable deposit is required to commence production of any custom order.
• The remaining 50% balance is due once the item or items arrive at our warehouse, prior to collection or dispatch.

Returns and Cancellations
Due to the personalised nature of custom and one-off pieces, no refunds, returns, or exchanges are permitted once production has commenced. This applies to, but is not limited to:

• Bespoke designs
• Changes to colour or finish
• Changes to dimensions or scale
• One off pieces that require factory changes to suspension

We offer a store until later delivery option for customers who wish to secure their purchase and arrange delivery at a later date, provided that:

• A minimum 50% deposit is paid at the time of purchase
• The remaining balance is paid according to the payment terms below

Payment Terms

• In-stock items: Remaining balance is due within 8 weeks of purchase or prior to dispatch, whichever comes first
• Pre-order and custom items: Remaining balance is due once the final item arrives at our warehouse, prior to delivery or collection

Storage Conditions

• Items may be stored at our warehouse for a maximum of 6 months from the date of  purchase, unless otherwise agreed in writing
• Extended storage requests are subject to approval and may incur additional storage fees

Cancellations and Refunds

• Deposits for store until later delivery orders are non-refundable
• Refunds, where applicable, will be assessed in line with our standard returns policy