Delivery timelines vary depending on the delivery state. Delivery times are estimated in business days from dispatch.

VIC 1 to 2 days

NSW 1 to 3 days

ACT & SA 1 to 4 days

QLD 2 to 4 days

NT 4 to 7 days

WA 5 to 8 days

International - New Zealand  7 to 15 days

Pre order items have an estimated delivery from 8 weeks. Once your order is placed, we will provide you with an estimated delivery date and keep you informed of any potential delays.

Custom orders are estimated to take 12 weeks from the date of deposit and CAD approval.

We ship Australia wide using a fully insured courier service (Direct Express). Tracking details are emailed once your order has been dispatched.

Shipping fees are calculated at checkout based on order value and location. Shipping fees are non refundable unless goods are faulty or damaged on arrival.

All international shipping fees are non refundable unless the goods are faulty or damaged on arrival. We currently ship internationally to New Zealand only. Orders are dispatched from our warehouse via DHL. Delivery typically takes around 5 business days after leaving our warehouse, or up to 7 to 10 business days for regional or remote locations.

We ship anywhere in Australia or New Zealand.

Yes, you can choose Click & Collect or showroom pickup for your orders. Once your order is ready, we will contact you to arrange a convenient collection time.

Pickup Locations:

VIC:

567 North Road Ormond 3204

9 Saunders Street North Geelong

NSW:

1 Short Street Auburn 2144

Yes, you can request changes to your order after it has been placed. Please contact us at sales@designerchandelier.com.au as soon as possible, and we will do our best to accommodate your request. Please note you have 14 days for a change of mind - see more details in our terms of service here.

If your order arrives damaged or the wrong item, don’t worry. Get in touch and we’ll quickly arrange a replacement or correction.

Absolutely. You can request a particular chain length or other custom changes. Your sales representative will work with you to make sure your chandelier fits perfectly.

Yes, DCA can bring any vision to life. From small colour or size adjustments to fully bespoke designs, we will make it happen.

If you need replacement parts or components, reach out to our aftercare manager, Melissa. She’ll guide you and make sure you get exactly what you need.

No, globes are not included with our chandeliers and need to be purchased separately.

Yes, all our products (excluding LED globes) come with a warranty. Your sales representative can provide full details and assist with any warranty claims.

The free chandelier lighting plan service guides you in selecting the right chandeliers and arranging them beautifully. We provide expert advice on size, style, height, and placement to create a stunning, balanced look for your space.

You can book a consultation in two ways:

Online Consultation: Schedule a time that suits you from the comfort of your home. Book your online consultation here.

In-Showroom Consultation: Visit our showroom and receive expert guidance in person. Book your showroom consultation here.

Both options allow us to provide tailored advice and help you choose the perfect lighting for your space.

We accept floorplans in PDF, DWG, JPEG, and PNG formats. If you have a different format, please contact your sales representative.

Absolutely. Whether it’s a hotel, office, or large development, we can assist with commercial project lighting. Sign up to our Trade Program today here and a representative will guide you on product choices, placement, and bespoke options.

Yes, we can provide lighting advice via Zoom, Teams, Google Meet, FaceTime or WhatsApp, whichever works best for you. Your sales representative will guide you through product selection and placement.

Payment options include credit card, business credit card, bank transfer, and PayPal. Invoices are available on request.

Absolutely! If your item(s) are on pre-order or you aren’t ready for delivery, you can secure them with a 50% deposit. Full payment is due within 8 weeks or when your final pre-order item(s) arrive, whichever comes first.

If you need copies of past invoices or orders, contact your sales representative and we will provide PDF copies of all your orders.

Yes, all prices are inclusive of GST

While we don’t handle installation ourselves, we can connect you with trusted installers who are experienced with our chandeliers.

Our lighting products are SAA certified, giving you confidence that they meet all required Australian safety standards.

Yes, spec sheets and instruction files are available for our products. Contact us and we will provide the files you need.

Yes, our chandeliers and lighting products are designed to meet the demands of commercial spaces.

Yes, chandeliers can be used with dimmers. We can guide you on the right dimmer options to achieve the perfect lighting effect.