Delivery timelines vary depending on the delivery state. Delivery times are estimated in business days from dispatch.

VIC 1 to 2 days

NSW 1 to 3 days

ACT & SA 1 to 4 days

QLD 2 to 4 days

NT 4 to 7 days

WA 5 to 8 days

International - New Zealand  7 to 15 days

Pre order items have an estimated delivery from 8 weeks. Once your order is placed, we will provide you with an estimated delivery date and keep you informed of any potential delays.

Custom orders are estimated to take 12 weeks from the date of deposit and CAD approval.

We ship Australia wide using a fully insured courier service (Direct Express). Tracking details are emailed once your order has been dispatched.

Shipping fees are calculated at checkout based on order value and location. Shipping fees are non refundable unless goods are faulty or damaged on arrival.

All international shipping fees are non refundable unless the goods are faulty or damaged on arrival. We currently ship internationally to New Zealand only. Orders are dispatched from our warehouse via DHL. Delivery typically takes around 5 business days after leaving our warehouse, or up to 7 to 10 business days for regional or remote locations.

We ship anywhere in Australia or New Zealand.

Yes, you can choose Click & Collect or showroom pickup for your orders. Once your order is ready, we will contact you to arrange a convenient collection time.

Pickup Locations:

VIC:

567 North Road Ormond 3204

9 Saunders Street North Geelong

NSW:

1 Short Street Auburn 2144

Yes, you can request changes to your order after it has been placed. Please contact us at sales@designerchandelier.com.au as soon as possible, and we will do our best to accommodate your request. Please note you have 14 days for a change of mind - see more details in our terms of service here.

If your order arrives damaged or the wrong item, don’t worry. Get in touch and we’ll quickly arrange a replacement or correction.

Absolutely. You can request a particular chain length or other custom changes. Your sales representative will work with you to make sure your chandelier fits perfectly.

Yes, DCA can bring any vision to life. From small colour or size adjustments to fully bespoke designs, we will make it happen.

If you need replacement parts or components, reach out to our aftercare manager, Melissa. She’ll guide you and make sure you get exactly what you need.

No, globes are not included with our chandeliers and need to be purchased separately.

Yes, all our products (excluding LED globes) come with a warranty. Your sales representative can provide full details and assist with any warranty claims.

The free chandelier lighting plan service guides you in selecting the right chandeliers and arranging them beautifully. We provide expert advice on size, style, height, and placement to create a stunning, balanced look for your space.

You can book a consultation in two ways:

Online Consultation: Schedule a time that suits you from the comfort of your home. Book your online consultation here.

In-Showroom Consultation: Visit our showroom and receive expert guidance in person. Book your showroom consultation here.

Both options allow us to provide tailored advice and help you choose the perfect lighting for your space.

We accept floorplans in PDF, DWG, JPEG, and PNG formats. If you have a different format, please contact your sales representative.

Absolutely. Whether it’s a hotel, office, or large development, we can assist with commercial project lighting. Sign up to our Trade Program today here and a representative will guide you on product choices, placement, and bespoke options.

Yes, we can provide lighting advice via Zoom, Teams, Google Meet, FaceTime or WhatsApp, whichever works best for you. Your sales representative will guide you through product selection and placement.

Payment options include credit card, business credit card, bank transfer, and PayPal. Invoices are available on request.

Absolutely! If your item(s) are on pre-order or you aren’t ready for delivery, you can secure them with a 50% deposit. Full payment is due within 8 weeks or when your final pre-order item(s) arrive, whichever comes first.

If you need copies of past invoices or orders, contact your sales representative and we will provide PDF copies of all your orders.

Yes, all prices are inclusive of GST

While we don’t handle installation ourselves, we can connect you with trusted installers who are experienced with our chandeliers.

Our lighting products are SAA certified, giving you confidence that they meet all required Australian safety standards.

Yes, spec sheets and instruction files are available for our products. Contact us and we will provide the files you need.

Yes, our chandeliers and lighting products are designed to meet the demands of commercial spaces.

Yes, chandeliers can be used with dimmers. We can guide you on the right dimmer options to achieve the perfect lighting effect.

Designer Chandelier Trade Promotion Terms and Conditions

1. Promoter -  The promoter is Designer Chandelier Pty Ltd ABN 92 654 269 217.

2. Promotion period -  The promotion opens on 22 January 2026 and closes at 11.59pm on 2 February 2026. Orders placed outside this period are not eligible.

3. Eligibility -  This promotion is open to approved Designer Chandelier Trade Account holders only. Customers must hold a qualified and active trade account at the time of purchase and at the time the reward is issued.

4. How to qualify - To qualify, eligible trade customers must spend a minimum of $5000 Australian dollars in a single transaction, calculated after all discounts (sale & trade) have been applied and inclusive of GST. Delivery fees are excluded from the qualifying spend.

5. Reward - Eligible customers will receive one $250 dollar Visa gift card per qualifying order.

6. Reward fulfilment - The Visa gift card will be issued approximately fourteen days after the customer has received all goods relating to the qualifying order. Gift cards will not be issued prior to receipt of goods.

7. Limitations - One gift card applies per qualifying order. Orders cannot be combined to meet the minimum spend requirement. Gift cards are not transferable, not redeemable for cash and cannot be exchanged.

8. Returns and cancellations -  If an order is cancelled, refunded or partially refunded and the final retained value falls below the $5000 qualifying spend inclusive of GST, the customer will no longer be eligible for the gift card. If a gift card has already been issued, Designer Chandelier reserves the right to recover the value of the gift card.

9. Exclusions -  Delivery fees are excluded from the qualifying spend. This promotion cannot be used in conjunction with any other trade promotion unless otherwise stated.

10. General -  Designer Chandelier reserves the right to verify eligibility, disqualify any participant who does not comply with these terms and conditions, and amend or withdraw the promotion at any time where permitted by law.

11. Governing law -  These terms and conditions are governed by the laws of Australia.

Designer Chandelier Australian Open Promotion Terms and Conditions

1. Promoter
   The promoter is Designer Chandelier Pty Ltd ABN 92 654 269 217.
   
   
2. Promotion period
   The promotion opens at 12.01am on 26 January 2026 and closes at 11.59pm on 29 January 2026. Orders placed outside this period are not eligible.
   
   
3. Eligibility
   This promotion is open to Australian residents aged 18 years and over. Employees of Designer Chandelier and their immediate families are not eligible to enter.
   
   
4. How to enter
   To enter, customers must spend a minimum of one thousand dollars Australian dollars in a single transaction, either online or in store, at Designer Chandelier during the promotion period. Delivery fees are excluded from the qualifying spend. Each qualifying transaction will receive one entry into the draw.
   
   
5. Prize
   The prize consists of five Australian Open Ground Passes for Sunday 1 February 2026. The total prize value is $175 Australian dollars.
6. Prize conditions
   a. The prize consists of Ground Pass tickets only and does not include reserved seating or access to the Grand Final.
   b. Ground Passes provide general access to Melbourne Park and outdoor courts only, subject to capacity and event conditions.
   c. The ground opens from 11.00am on Sunday 1 February 2026.
   d. Travel to and from Melbourne, accommodation, meals and all other associated costs are the responsibility of the winner.
   e. Tickets are valid only for the specified date and cannot be exchanged, transferred, resold or redeemed for cash.
   
   
7. Draw details
   The winner will be randomly drawn on Friday 30 January 2026 at 12.00pm at the Designer Chandelier Geelong showroom. The winner will be notified by phone and email on the same day as the draw.
   
   

Designer Chandelier Consultation Promotion

Terms and Conditions

1. 
   Promoter
   
   The promoter is Designer Chandelier Pty Ltd ABN 92 654 269 217.
   
2. 
   Promotion period
   
   This promotion is valid for consultations booked, attended and completed on Saturday 24 January 2026 and Sunday 25 January 2026 only.
   
3. 
   Eligible locations
   
   This promotion is valid for consultations conducted either:
   
   • Virtually online, or
   
   • In store at Designer Chandelier showrooms located in Auburn, Geelong or Ormond.
   
4. 
   Eligibility
   
   This promotion is open to Australian residents aged 18 years and over. Employees of Designer Chandelier and their immediate families are not eligible.
   
5. 
   How to qualify
   
   To qualify, customers must:
   
   a. Book and attend a consultation during the promotion period.
   
   b. Spend a minimum of one thousand dollars Australian dollars in a single transaction at the time of the consultation.
   
   c. Process and complete payment during the consultation appointment.
   
6. 
   Offer
   
   Eligible customers will receive one hundred dollars off their qualifying purchase.
   
7. 
   Conditions of discount
   
   a. The discount is applied at the time of purchase during the consultation.
   
   b. One discount applies per qualifying consultation and transaction.
   
   c. Orders cannot be combined to meet the minimum spend requirement.
   
   d. Delivery fees are excluded from the qualifying spend.
   
8. 
   Returns and cancellations
   
   If an order is cancelled, refunded or partially refunded and the final retained value falls below one thousand dollars, the discount will be reversed and deducted from any refund owing.
   
9. 
   Exclusions
   
   This offer cannot be used in conjunction with any other promotion, discount, offer or trade pricing unless otherwise stated.
   
10. 
    General
    
    Designer Chandelier reserves the right to verify eligibility, disqualify any participant who does not comply with these terms and conditions, and amend or withdraw the promotion at any time where permitted by law.
    
11. 
    Governing law
    
    These terms and conditions are governed by the laws of Australia.