DELIVERY - WARRANTY

DELIVERY TIMES 

Delivery times are in approx. working days. 

ACT

2-3

 SA

2-4

NT

5-8

NSW

2-4

QLD

3-5

VIC

1-3

WA

5-8
  

We use Direct Freight Express door to door courier service (fully insured) and email tracking details so you can follow your delivery progress once dispatched. If you have an international shipping inquire please use the "ask a question form below". 

Our current promotion offers FREE SHIPPING within Australia, however requests for re-directs after dispatch will be charged at our cost price. 

LIFETIME CRYSTAL, ELECTRICAL & STRUCTURAL WARRANTY

Our products are produced using market leading materials which allow Designer Chandelier to offer a lifetime crystal, structural & electrical warranty on all Crystocia & NewYork Lighting Distribution products as well as a market leading lifetime frame finishes warranty (must be installed indoors as directed).

So what does this mean:

  1. We replace any broken crystals or parts over the chandelier’s lifetime and if required the unit itself.
  2. If an issue with the internal wiring of the chandelier is present, then a repair or replacement maybe required.
  3. It is the consumers responsibility to arrange and pay for any labour to maintain the chandelier after installation
  4. The chandelier must be installed and comply with the Australian Electrical Code
  5. To ensure your warranty is valid please follow the pre-installation checklist that is provided once your order is fulfilled.