DELIVERY - WARRANTY

DELIVERY TIMES 

We use Direct Freight Express door to door courier service (fully insured) and email tracking details so you can follow your delivery progress once dispatched. If you have an international shipping inquire please use the "ask a question form below". 

Our current promotion offers FREE SHIPPING within Australia, however requests for re-directs after dispatch will be charged at our cost price. 

LIFETIME CRYSTAL, ELECTRICAL & STRUCTURAL WARRANTY

Our products are produced using market leading materials which allow Designer Chandelier to offer a lifetime crystal, structural & electrical warranty on all Crystocia & NewYork Lighting Distribution products as well as a market leading lifetime frame finishes warranty (must be installed indoors as directed).

So what does this mean:

1. We replace any broken crystals or parts over the chandelier’s lifetime and if required the unit itself.
2. If an issue with the internal wiring of the chandelier is present, then a repair or replacement maybe required.
3. It is the consumers responsibility to arrange and pay for any labour to maintain the chandelier after installation
4. The chandelier must be installed and comply with the Australian Electrical Code
5. To ensure your warranty is valid please follow the pre-installation checklist that is provided once your order is fulfilled.

1. Warranty Inclusions

1.1 Designer Chandelier warrants all Crystocia & NewYork Lighting branded products and selected components of those products, as specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period), subject to these terms (Warranty). Pending any initial assessments, if a trade or equipment hire is required, this is not covered by Designer Chandelier and is at the cost of the consumer

 

1.2 Please note that each Warranty is specific to a product or a component of a product. Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table

 

	Products/Components	Warranty Period from date of delivery	Specific Exclusions
	Indoor products manufactured by Crystocia & NewYork Lighting
1	Steel Chandelier/Wall Sconce/Pendant/Frames	Lifetime Warranty	Surface corrosion of steel parts, as a result of direct installation in harsh environments such as bathrooms, seafront locations or in a confined, chlorinated environment.
2	Crystal	Lifetime Warranty	N/A
3	Electrical wiring	Lifetime Warranty	Faults as a result of Inference from trades
4	LED Globes	2 Year Warranty	Breakage through mishandling

 

2. What Is Not Covered Under Warranty

• Any trades or equipment costs required for product repairs or installation
• Complimentary incandescent globes 
• Broken light globes
• Any products that are exposed to the elements
• If a crystal/(s) is broken through mishandling, the consumer is responsible for the postage cost of the spare part(s).

3. How Do I Claim A Warranty Or Request A Spare Part

Fill out our returns form located here

 https://www.designerchandelier.com.au/pages/returns

One of our team will be in contact with you once the form has been submitted. 

4. DISCLAIMER

4.1 To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded. Designer Chandelier will be under no liability in contract, tort (including without limitation, negligence, or breach of statutory duty) to otherwise compensate the party eligible to make a warranty claim for:

• Any increased profits or expenses; and
• Any loss of profit, revenue, business, contracts or anticipated savings; and
• Any loss or expense resulting from a claim by a third party; and
• Or delay in completing any of its obligations in this Warranty.