Designer Chandelier products are covered by the following warranties from the date of delivery:
- Structural and frame components: 3 years
- Electrical components and wiring: 2 years
- LED globes: 1 year
All products must be installed by a licensed electrician and used indoors unless otherwise stated.
What the Warranty Covers
- Manufacturing defects
- Faulty materials or workmanship
- Replacement of defective components where required
What the Warranty Does Not Cover
- Labour, installation or electrician costs
- Damage caused by incorrect installation or misuse
- Normal wear and tear
- Products exposed to outdoor or harsh environments
- Breakage caused by mishandling
- Minor variations in colour or finish
Installation Requirements
- Unless a product is clearly labelled as DIY, all electrical installation must be carried out by a qualified licensed electrician in accordance with Australian standards.
- All lighting fixtures must be assembled and installed by a licensed electrician. Installation costs are not included. Designer Chandelier can provide a list of recommended electricians upon request.
- Failure to comply with these requirements may void the warranty.
Warranty Claims
- To submit a warranty claim or request spare parts, please complete our online form:Returns & Spare Parts Form
- Our team will contact you with next steps once your request has been reviewed.
Australian Consumer Law
- Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Limitation of Liability
- To the extent permitted by law, Designer Chandelier is not liable for indirect or consequential loss arising from the use or supply of goods.