Delivery

 

 

100% Satisfaction Guarantee   &   Safe Arrival Guarantee Australia Wide.

Whether you are purchasing locally from our flagship showroom or buying online and having your Designer Chandelier delivered directly to your door, rest assure Designer Chandelier has the experience of supplying 20,000+ premium Chandeliers throughout every corner of Australia, and completed many major commercial projects completed including Crown Casino.  We keep our entire collections in stock in Australia and offer 100% Satisfaction Guarantee & 100% Safe Delivery Guarantee.  This means we take the responsibility to deliver our products in perfect condition with the piece of mind of our Satisfaction Guarantee. 

Delivery Times 

VIC: 1-3 ACT: 2-3 NSW: 2-4 SA: 2-4 QLD: 3-5 WA: 5-8 TAS: 3-5 NT: 5-8 

Delivery times are in approx working days and through Toll Ipec door to door specialty courier service. 

If you require express or overnight delivery contact us for a quote on 1300 890 225. 


Returns?

Our product return rate is less than 1% annually, which is remarkable considering the average retail standard is around 15%. This is a true testimony of our years of experience in supplying only the finest quality crystal lighting products that create pleasant experiences for our clients.

In the unlikely event you are not 100% satisfied with your item for any reason you can return it by following a few simple steps.

1) Email us with your intent to return within 14 days of receiving delivery.

2) Products must be received back within 21 days of original delivery and items must be in original delivered condition and found not to have been installed.

If there is found to be a manufactures fault or issue with the product through no fault of your own we will even cover all delivery and return costs. Please note change of mind returns are assessed as store credits. 

Damage In Transit?

At Designer Chandelier we take full responsibility to deliver your chandelier in perfect condition to your door without exceptions.