Warranty

Market Leading Warranties

Designer Chandelier has supplied over 10,000 chandeliers to residential clients across every corner of Australia as well as the experience of completing many major commercial projects including Crown Casino.  

We understand quality as our company's success has been based around supplying only the finest quality chandeliers that come as standard with market leading frame & crystal warranties.

 

5 Year Frame & Electrical Warranty

5 Year warranty direct with Designer Chandelier Australia. Covers Frame Finishes, Electrical & Structural.

5 Year Frame Warranty - Designer Chandelier

 

 

Life Time Crystal Warranty

Lifetime crystal warranty on all Diamond Cut™ Crystal. Supplied as standard on all our collections.

 Life Time Crystal Warranty - Designer Chandelier


Free Delivery Australia Wide + 100% Satisfaction Guarantee.

Whether you are purchasing locally from our flagship showroom or buying online and having your designer chandelier delivered directly to your door, rest assure Designer Chandelier has the experience of supplying in excess of 10,000 quality chandeliers throughout every corner of Australia and completed many major commercial projects completed including Crown Casino.

We stock each and every one of our exclusive 400+ collections here in Australia & offer 100% Satisfaction Guarantee on our entire range.

 

Delivery Times 

VIC: 1-3 ACT: 2-3 NSW: 2-4 SA: 2-4 QLD: 3-5 WA: 5-8 TAS: 3-5 NT: 5-8 

Delivery times are in working days and through Toll Ipec door to door courier service.

Above delivery times are in approx. working days and may vary slightly.

If you require express or overnight delivery contact us for a quote by emailing us at sales@designerchandelier.com.au 

Damage In Transit?

As sole agents for World famous Crystocia chandeliers here in Australia we carry a full range of parts to assist immediately in the rare case that there is any damage in transit or installation. We have experienced staff who understand each and every one of our 400 premium collections and will get you back on track without delay. Contact us on 1300890225 for any after sales assistance. At Designer Chandelier we take full responsibility to deliver your chandelier in perfect condition to your door without exceptions.

 

Returns?

Our product return rate is less than 1% annually, which is remarkable considering the average retail standard is around15%. This is a true testimony of our years of experience in supplying only the finest quality crystal lighting products that create pleasant experiences for our clients.

In the unlikely event you are not 100% satisfied with your item for any reason you can return it by following a few simple steps.

1) Email us with your intent to return within 7 days of receiving delivery.

2) Returns are to be received back within 14 days of original delivery and items must be in original delivered condition and found not to have been installed.

If there is found to be a manufactures fault or issue with the product through no fault of your own we will cover all delivery and return costs.