DELIVERIES & RETURNS

All of Designer Chandelier Australia's chandeliers and crystal lights are sold with 100% Safe Delivery & Satisfaction Guarantee. This means if your item is damaged in transit we assist in replacing any damaged parts (If spares are not already supplied) and if you are not 100% satisfied with your purchase you simply return it for a full refund of the product price with no restocking fees. We are here to make sure you enjoy a hassle free experience which we can provide from years of perfecting the packing and delivery process. 

DELIVERIES

VIC:1-3 (working days)       ACT: 2-3 (working days)       NSW: 2-4 (working days)          SA: 2-4 (working days)    QLD: 2-5 (working days)     WA: 4-8 (working days)          NT: 4-8 (working days)        TAS: 2-5 (working days)  

Delivery times are based on Toll Ipec Courier Service and may vary slightly. If you require EXPRESS overnight delivery please contact us for a quote on 1300 890 225 or info@designerchandelier.com.au

RETURNS

In the unlikely event that you are not 100% satisfied with your purchase simply send it back for a full refund on your purchase price (minus delivery costs). All products must be returned in perfect unmarked condition and in original undamaged packaging. You are required to notify us of your intention to return within 48 hours of receiving your item and returns must be received no later than 14 days after original delivery. Our product return rate is less than .02% of our actual sales, which is a testimony of our years of experience in supplying only the finest crystal lighting and chandelier products that create happy clients and less hassles for everyone. If you wish to return an item please email your intentions with your order number to returns@designerchandelier.com.au

DAMAGES

Our damage rate in delivery is below 1% of all items sent, which is remarkable considering the fragile nature of crystal chandeliers and a credit to our suppliers in how well they package their chandeliers. If you are one of the unfortunate 1% who have received any damages during transport or assembly we are more than happy to assist in getting you back on track with your chandelier. We have some easy to follow rules for damages so we can assist you in the best way possible.

We will assist free of charge with damages on the condition you check your item on arrival for noticeable damages and if any are seen to sign for your items as "damaged". If you do not check your item on arrival and sign for it in good condition then our delivery insurance is wavered and you will be charged at cost price for replacement parts. 

Email a photo of the damaged component and use your invoice number as a reference so we can make sure we are helping you with the correct part for the correct chandelier without delay. damages@designerchandelier.com.au